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FAQ – Welcome to my FAQ section, where you will find answers to the most common questions about my custom pencil portrait service. From ordering your portrait and choosing the best reference photos to turnaround times, pricing, and delivery, I aim to make the process simple, enjoyable, and reassuring from start to finish.

Each portrait is carefully hand-drawn from your photographs, with close attention to detail, character, and expression, creating artwork to treasure for years to come. You might be commissioning a portrait of a loved one, a pet, or a special memory. I understand how important it is to feel confident in both the process and the final result.

If you cannot find the answer you are looking for in the FAQ below, please feel free to get in touch. I will be happy to help and guide you through any part of the process.

FAQ: Frequently Asked Questions

Click the Order Form button at the top of the page, then enter the required information. A 20% deposit is required and can be paid securely via PayPal.

I will email you to confirm receipt of your order and deposit. If you need the portrait by a certain date, please give me as much notice as possible. If it is urgent, please use my contact form, and I will let you know whether I can accommodate it.

When your portrait is completed, I will email you a preview and send the final invoice. Once the balance is paid (via PayPal), I will post it to you:
– UK orders go by Royal Mail 1st Class or Special Delivery (A3 size)
– International orders are sent using Royal Mail International Tracked & Signed.

It usually depends on my availability, how busy I am, the size of the portrait, and how many people or pets are required. If you need it ready by a certain date, I will aim to have it done in time.

You can send me either a digital or printed photo. The clearer and sharper the image, the better the portrait will turn out. Please try to send the original photo, not a photo of a photo, and ensure it is the best quality you have.

You can send your photo as an attachment through my contact form, order form, or by email. If you prefer, you can also post it to the address on my contact page.

Yes, you can. I can use separate photos of people or pets and combine them into a single portrait.

I draw each portrait on extra smooth drawing paper using high-quality watercolour or studio pencils. When it’s finished, I spray it with a clear gloss varnish to help protect it from smudging.

I offer portraits in the following sizes:
– A6: 105 x 148 mm
– A5: 148 x 210 mm
– A4: 210 x 297 mm
– A3: 297 x 420 mm

Yes, I’m happy to take orders from overseas. I post international portraits using Royal Mail International Tracked & Signed.

I send portraits using Royal Mail for UK orders, and Royal Mail International for orders outside the UK.

Unframed portraits are inserted into strong, padded envelopes with a hard backing and marked “Do Not Bend.” Framed portraits are securely wrapped in corrugated cardboard and marked “Fragile” to ensure safe delivery.

Yes, I offer a framing service. Please visit my Frames page for more details.

Postage and packing costs:
– £5 in the UK for A6, A5, and A4 portraits
– £8.25 in the UK for A3 portraits
– £9.50 for all overseas orders
For more details, please visit my Delivery page.

Yes, a 20% non-refundable deposit is required to confirm your order.

I use PayPal for secure online card payments. You do not need a PayPal account to use it. When you complete my order form, a 20% non-refundable deposit is due via PayPal.

Yes, I will return your photos to you with your finished portrait.

I am confident you will be happy with your portrait, but if not, you can return it for a refund as long as I receive it within 5 days.